1.  General & Intro Discussions

General Discussion and Q&A    Ask questions, post insights or share news which doesn't fit into the pre-established discussion topics below. (If very specific to HVAC Replacement: go further down to the HVAC Replacement Q&A topics.)

Share Your Sales Wins!  Tell your fellow members about a sale that included Duct Repairs, IAQ or Home Performance! Job $ size? Notable effective sales communication process or tactic that made the difference? OK to brag!

Share Happy Client Stories!  We all love to hear how MoreCleanAir solutions solved problems and made homeowners happy! Stories reinforce our confidence, we learn new insights, and we serve clients better. Please upload an audio/video or note!

NEED HELP? with Site Navigation + Avoiding Overwhelm?  Looking for help finding anything? Frustrated by navigation challenges? Having trouble with the app, mobile use, notifications? Not sure what to do first? Lay it out and we will help!

"I Really Recommend THIS MCA Lesson/Talk Track/Handout ..."  Help fellow members by sharing what content you find most helpful i.e. "4+ Stars". Ideally include the searchable Lesson Code and some of the title e.g. "C-J.55 SEER Degrade Chart". Optional: say why!

Connect With Role Play & Accountability Partners  Post here if you'd like to connect with other members to practice together, or hold each other accountable. 3 participants rotating roles is best: client, rep, observer. DM each other to connect using the chat balloon in upper right corner!

Introduce Yourself To Fellow Members!  Welcome! Tell us about yourself & company (type or upload a selfie video): City/state? HVAC? Duct Cleaning? Solar? Your main role? (Sales? Tech? Mgmt?) Your personal annual sales $? Aeroseal Dealer y/n? Ducts mostly inside or outside? Your biggest sales/technical challenges? Then, edit "My Profile" in the upper right corner.

Contribute an MCA Testimonial!  Has being an MCA Member helped you? Please record/upload a short selfie testimonial! Say who you are, what challenge(s) you WERE facing, how MCA helped, and how well your challenge is NOW resolved.

2.  Tactical Discussions - Core Sales Topics

Share Your Best Duct/IAQ Sales Techniques!  Everyone's got a few sales technique Golden Nuggets that really work. A Thought Provoking Question? An Analogy? An Objection Response? Please SHARE ... what goes around comes around!

How Do We Get Clients To Open Up?  Share your best QUESTIONS! Are you struggling to your get clients to connect, open up, share pain or become engaged? Ask your fellow members & MCA staff for help! Be specific, what isn't working?

Make The Invisible Visible: Show & Tell  Do some show & get more dough! What are your best ways to prove ducts leak or are undersized? That they need IAQ solutions? Ask the group what works best! Latest tools, techniques & talk tracks?

Sales Proof Collateral  Clients are skeptical. What 3rd party handouts, leave behinds & videos help you prove the value of Duct Repairs/IAQ? Upload PDFs and videos! Wondering where to find the best MCA Resources?

How To PREVENT Objections?  Struggling with objections? The best objection is the one you keep from coming up! How do you pre-solve common objections? Share what works, or where you need help.

Giving The Solution Options Presentation  Got questions or contributions on how to present solutions? Best Better Good? 1, 3 or 6 Options? How to keep it simple? How much to connect to their pains and goals? (post HVAC equip ideas below)

CLOSING! Trial, Buying Commitment, and Re-closes  Ask confidently and you shall receive! Share your tips - and struggles - with asking for the order. What are your most effective, go-to Talk Tracks to advance the call and then bring it to an end?

Resolving Buying Objections  What if the client doesn't just buy Duct Repair/IAQ? "It's Too Expensive!" "We Need To Think About It!" "Need To Talk To My Spouse" What questions do you have, what tips can you share? Framework? Talk Tracks?

Follow Up On Missed Sales  What can you do if they are interested, but don't buy right away? There's a fortune in the follow up! What works for you? Leave behinds? Text, phone, email? Schedule a call or zoom?

3.  Tactical Discussions - Technical Topics

TECHNICAL: General Discussion  Let's discuss technical challenges that don't fit into pre-established topics below, relating to Duct Performance, IAQ, Comfort, Efficiency, Humidity Control, Load Calcs, Quality Installations.

TECHNICAL: Duct Sealing Best Practices  Questions & tips to tackle difficult challenges? How to get the most out of Aeroseal, and what to use when it can't do it all? Building Cavity Returns? Toe-Kicks? At the equipment? Boot Leaks? Fogging?

TECHNICAL: Static Pressure, Airflow, Duct Leakage Measurement  Let's discuss the best instruments and techniques to measure and interpret Duct Performance.

TECHNICAL: Walls of Shame & Success  Got any great pics or video of bonehead-bad work? Duct leaks? Disconnects? Open building cavities? Choked returns? Filter bypass? How about some BEFORE and AFTER showing how to do it right!

TECHNICAL: All Things Airflow  Ask questions and share solutions related to best practices to achieve correct total system airflow, and proper air balance. Return sizing and mods? Base stands? Swapping fittings? Cleaning?

TECHNICAL: Metal Box Installation & Commissioning  Let's discuss Quality Installation of the HVAC boxes themselves: Techniques? Tools? Time Saving? Charging? Adjusting? Checklist vs. Commissioning? Installer Accountability? Resources?

4.  Tactical Discussions - Replacement HVAC Sales Topics

HVAC: Replacement Sales General Discussion  Post questions/insights/your best practices specific to leveraging MCA principles to sell more Replacement HVAC equipment - at larger job sizes. Bundle or option? Sell duct repair with, or after?

HVAC: How To Reset Their Buying Criteria  HVAC Equipment installed right does have a higher initial investment. How do you shift your client's perspectives and mistaken beliefs about buying HVAC? Thought provoking questions? Analogies?

HVAC: Bundling vs. Optioning Duct Repairs w. Equipment  Which works best for you? How do you present it? How transparent are you about Aeroseal/duct repair $$ portion? What % less do you offer if they buy repairs with equipment?

HVAC: Objections To Doing Duct Repair/IAQ with Equipment  Let's discuss what to do and say if a replacement HVAC client gets sticker shock, or wants to take out or decline the needed Duct Repairs & IAQ products.